2nd Line Support Engineer

2nd Line Support Engineer

Job Description
Job ID: HNMJD947

Role: 2nd Line Support Engineer
Locations: Brussels (SCHAERBEEK), Belgium.
Required Skills:
Within our Identity & Access Management (IAM) department we are looking for:
 ·        2nd line support on incidents: troubleshooting, end user communication for both issues with Azure Active Directory and Identity Governance.
·        Incident coordination: following up and chasing the IT service providers in case of incidents so that the right actions are taken.
·        Logging and perform configuration changes on Azure Active Directory and Identity Governance.
·        change coordination: monitoring and chasing of IT service providers for the implementation of changes.
·        Actively do problem management:identify recurring issues and above the proactively deploy necessary actions.
·        Interaction with the 1st line team for further analysis and finishing.
·        Documentation of work instructions, as built documentation, known errors etc.


Specific Skills:

·        Demonstrated experience: (Azure) Active Directory.
·        Demonstrated experience: ITIL.
·        Demonstrable experience: ticketing systems.
·        Demonstrable experience: Coordination of Incident, Problems and Changes.
·        Demonstrable experience: Documentation work instructions, as built, known errors.
·        Demonstrable knowledge: Identity Governance.
·        Demonstrable experience: O365 & Microsoft Azure
·        Demonstrable knowledge: Utilities
·        Dutch or French: C2 - other language: B1
·        Language: English: C2

Interested? Send us your resume to jobs@hnmsolutions.eu

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