Job Description

Job ID: HNMJD3369

• Handling incoming phone calls, web cases and emails with enquiries from internal and external customers and around specific products for professional customers.
• Ensuring correct dispatching of an incoming issues to the various technical departments.
• Inform the customer about the status of his request and the solution of his incident ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions.
• Ensuring good follow-up of interventions in the field.
• Report recurring problems -provide support to colleagues to have a good impact on customer satisfaction.

• Technical training in higher education or equivalent experience

• Passion for IT and eager to learn (IT infrastructure, basic IP knowledge,..)
• Technical insight
• Be able to work with Office 365 applications

• Customer oriented: You will provide support to large entities (corporations & governments). Clear & efficient communication are a must in providing a great customer experience.
• Team player: you will work in a tightknit environment in which colleagues self-regulate and assist each other.
• Punctual: Because we provide 24/7 support to our customers, a strict work schedule is in place.
• Efficiency: You are able to detect and/or assist in improving existing procedures and work instructions

• Good command of the Dutch, French & English language: Written & spoken.
• Being able to provide customer-oriented communication on the phone, via email or E-ticket.